Deskripsi Pekerjaan
Halo connection! We are currently looking for Operational Manager who has working experience in Command Center. Here is the qualification :
Job Responsibility
- Ensure that all systems monitored by the command center function properly and are responsive to changing situations.
- Monitor and manage operational data in real-time to identify potential problems or incidents that need to be responded to.
- Ensure operational continuity, such as smooth communication and availability of the hardware or software used.
- Lead and manage the team on duty in the command center, ensuring that each team member knows their duties and roles.
- Prepare daily, weekly and monthly performance reports that include details regarding incident response, recovery time and stakeholder satisfaction.
- Identify trends or patterns from generated data to improve operational efficiency and speed response times.
- Develop, update, and monitor policies and standard operating procedures (SOP) to ensure all team members carry out their duties in a consistent manner and in accordance with company standards.
- Implement the best procedures for handling incidents, responding to problems, and internal and external communications
Requirement :
- Diagnose and resolve reported technical issues, either by phone, email, or ticket system.
Provide usage and troubleshooting guides for common problems faced by customers. - Compile reports regarding system status, identifying failures or downtime that may occur
- Handle reported incidents quickly and efficiently, ensuring problems are resolved in accordance with predetermined priorities and SLA (Service Level Agreement).
- Provide users with a friendly and efficient support experience by maintaining clear and polite communication
Deadline of application on February, 2025. Only candidates who meet our requirement will be contacted. Let's apply now!
PT Global Infotech Solution, a leading system integrator company in Indonesia, delivers comprehensive business solutions across multiple industries. Established in 2015, we have rapidly grown and evolved as a trusted innovative technology services provider partner for organizations. Here, our team of experts employs cutting-edge technologies to support your organization's unique requirements and needs as well as to address your organization-specific challenges. We cover a wide spectrum of business solutions ranging from infrastructure development and optimization with the goal of ensuring seamless operations and maximum efficiency for your organization. In addition to infrastructure, we also specialize in network solutions that empower businesses to connect and communicate efficiently.
In order to enable businesses to streamline their operations and enhance productivity, we offer Business Application solutions for your organization. Moreover, by recognizing the importance of cloud computing, PT Global Infotech Solution provides Cloud Solutions enabling organizations to leverage this technology's power as well as ensure cost-effectiveness and scalability. We also prioritize cybersecurity to protect your organization's sensitive data and assets from evolving cyber threats. At PT Global Infotech Solution, we pride ourselves on delivering exceptional customer satisfaction. Our team of skilled professionals possesses extensive experience in handling projects across various industries, providing tailored and cost-effective solutions that drive business growth.
